The accessibility to the customer and technical support that a hosting company provides will tell you a lot for the services they supply as well. When you're allowed to use only email messages or tickets, you have most probably found a reseller and not the website hosting supplier. When this is the case, you may have to wait for a few days in order to get a problem resolved since your reseller may not be checking their communication regularly or they may need to get in touch with the real hosting company for extra assistance. If the supplier offers you several ways of communication with short response time that are available at any time, they are most likely the top provider, not a reseller. So you will reap the benefits of well-timed assistance and excellent support since they will have direct access to the servers where your account will be created. No matter what the issue - sales or technical, it is always much better to have the option to get hold of your website hosting company directly using your favourite method of communication.

24/7 Customer Support in Hosting

Our hosting include 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting solutions well before you make a purchase or you are a current customer and you have a question or a problem, you will be able to contact us anytime, including weekends and holidays. We have a number of channels to contact us - several phone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex matters or any matters that need more time to research and fix. In contrast to various other website hosting suppliers, our trouble tickets feature a guaranteed max response time of just 1 hour, thus whatever the trouble is, it'll be resolved in a timely manner and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we offer include 24/7 customer and tech support, which means that no matter what problem you experience, you are able to contact us and we'll help you without delay. Our guaranteed response time for every e-mail message or trouble ticket that you open from your Hepsia web hosting Control Panel is only one hour; typically the response time hardly ever is more than 20 minutes. Furthermore, we have telephone support with several local numbers internationally and a live chat, so that you'll be able to get in touch with us and find more info about our services even if you don't have an account yet. We're able to assist you with nearly any question or a problem you have - payment methods, plan specs, e-mail configuration, web hosting account settings, etc. If you employ our services, you will never encounter a situation where you should wait for a few days to get an issue resolved like you may need to do with lots of other suppliers.

24/7 Customer Support in VPS Servers

If you purchase a VPS server through us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local telephone numbers in the United States, the UK and Australia plus a live chat service. When you're an existing customer and you need assistance with a technical issue which requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an email message and we will handle the problem and send you a reply within one hour. The answer time is guaranteed 24/7, which includes weekends and holidays, still for most problems it takes no more than 30 minutes to get support. Our support service covers the VPS plus all of the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

With a one-hour max answer time guarantee, you will take advantage of prompt support when you buy a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, therefore every time you open a ticket from your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the better option when the issue involved needs longer time to be resolved or in case it has to be given to our administrators, as it's a lot easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to call us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 as well.