If you have ordered a hosting package and you have certain queries related to a specific function/feature, or if you have faced a certain problem and you require help, you should be able to get in touch with the respective customer care staff. All web hosting companies use a ticketing system no matter if they offer other means of contacting them aside from it or not, since the easiest way to solve an issue most often is to use a ticket. This communication model makes the replies sent by both sides simple to follow and allows the client service team representatives to escalate the case in case, for example, an admin should intervene. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you must use no less than two different accounts to contact the technical support staff and to actually manage the hosting space. Non-stop switching from one account to the other could sometimes be a bore, not to mention the fact that it takes quite a bit of time for most hosting providers to answer the tickets themselves.

Integrated Ticketing System in Hosting

With a hosting from us, you will never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while browsing through your website files or fine-tuning different account settings. The ticketing system is being monitored 24x7 by our customer service technicians and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to obtain support. In stark contrast with other hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request info regarding any billing or technical issue. Also, you can read a variety of educational articles, which will help you resolve the most commonly experienced issues yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was designed with one idea in mind – that you should be able to manage everything associated with your semi-dedicated server account from one single place and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or chance upon a problem, you can contact our help desk staff representatives straight away without having to go to some other admin dashboard. You can search through your files or check various account settings while you open a new ticket or read the reply to an old one. In case you’ve got heaps of tickets and you would like to track down a given one, you can make use of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you obtain a reply in no more than sixty minutes irrespective of the nature of your inquiry or issue.