If your website hosting provider provides live chat support, you'll be able to speak with a representative live and learn useful info or get an issue resolved in a timely manner. The main advantage of using chat instead of calling to talk with a live person is that you need only a computer with world wide web access, so that you will not pay any fees when you are in a different country or state. In addition, it'll be quicker to copy and paste data such as domains, usernames or error messages i.e. details that are sometimes difficult to give to the other side over the phone. The live chat is also a considerably quicker option to contact the website hosting supplier's support team in comparison to using a ticketing system. Last, but not least, if some issue requires a bit more time to be dealt with, you'll be able to do something else while you wait for support on the live chat, so you won't lose time - something that is impossible in case you are on the phone.

Live Chat Support in Hosting

In addition to the phone and ticket support, we provide live chat support as well. You're able to get in touch with us every day, including weekends and holidays, and we can give you more details about the hosting that we supply if you are not among our customers yet, or about general and billing questions when you already have a user profile. Although for solely tech issues you will have to open a ticket to our technical support team, as such issues require extra time to be dealt with, you may still contact us on the live chat for some tech info. For example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot numerous problems, saving you considerable time. Even if our telephone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we supply with our semi-dedicated servers, you're able to get the answers for any questions you may have or get various problems taken care of rapidly. Our chat service is accessible every single day, which means that you will be able to talk to an agent even on weekends and holidays. In case you're not sure which plan would be better for your sites or if our outstanding cloud hosting platform matches some system requirements, you can join the live chat before buying anything. In case you are a current customer, you can find more information about billing issues, account settings as well as various common tech issues you may have, for instance in case you cannot set up an email account in a client on your PC. Our live chat can save you time and effort no matter where you are or when you contact us.