If you’ve ever got any queries associated with the web hosting service in general or you face a problem with your sites, you will have to get in touch with the hosting provider’s technical support team. It may not make a difference how quickly they’ll answer if you’ve got a query of a general nature, but a problem like a thwarted application update, for instance, may lead to your site becoming broken or unreachable online. And the longer you wait for the support team to lend a helping hand, the longer the website will be out of order. In case you offer goods or services online, any downtime will influence your site in a destructive way and you may lose existing or prospective customers. Lots of hosting providers, primarily resellers, answer tickets and emails within 24 hours, but in the online age that is far too long, as customers will rarely return to a site that isn’t working correctly over long stretches of time.

One-Hour Response Guarantee in Hosting

Our hosting include a 1-hour response time guarantee, which implies that no matter what inquiry or difficulty you may have, we’ll always be there to assist you. As it is, it rarely takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both sales and technical matters. Our client service team members will be at your service 24-7, even on weekends and legal holidays, which implies that you’ll always receive swift help. We are aware of just how invaluable time can be, so by the time we respond to your ticket or email, we will have enquired into the issue and, in case we haven’t discovered a solution, we’ll provide you with more details on what you need to do on your end – when the circumstances necessitate it. With our support services, you can be sure that there will be someone to lend you a helping hand instantly, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client care staff members are available all the time and they’ll answer any trouble ticket that you post from your web hosting Control Panel within maximum 60 minutes. The response time is guaranteed irrespective of whether you have a general enquiry regarding your semi-dedicated server or you run into some problem and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we’re available 24x7 to handle any billing, technical or general issue. If you contact us about anything that’s within our power, we’ll sort it out before we reply to you, which suggests that you won’t have to wait for hours or even days while the problem continues. In case there’s something that you need to do on your end, we’ll provide you with the needed information – what possible solutions to try, what steps to take, etc.