In the event that you have ever had a hosting account in the past or you have dealt with any other online service, you are probably aware from your own experience that for some things it's better to talk to a live person on the telephone instead of exchange tickets or e-mail messages. If you'd like to find out more about a specific service before you decide to order it or in case something small should be done, for instance, it is much easier and faster to do it real-time. When you are able to get hold of representatives over the phone, it is very likely that you're dealing with an actual web hosting supplier, not just a reseller. The type of support that you can get over the telephone may differ between different suppliers - from standard matters to professional technical support. Generally the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are resolved through e-mail and / or tickets.

Phone Support in Hosting

We believe that having the option to talk with a live agent is rather important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you are able to reach us over the phone for 14 hours every day. In case you consider obtaining one of our hosting, for example, you will be able to phone us and find out more about our solutions prior to ordering to ensure that we match all of the system requirements for your web sites. Following the purchase, you can call us about all the sales and billing troubles you may experience, or receive any general or basic technical information you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical matters you will have to use our ticketing system, that will help you monitor the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hrs per day as part of the support services for each semi-dedicated server package that we provide. Due to the fact that some issues are more complex and time-consuming, you will have to open a ticket if you experience such a problem, still for all of your billing, general or small-scale tech issues you can always call us and we will help you without delay so as to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your websites on our cutting-edge cloud platform or you are able to get any other general info about our semi-dedicated services. We now have local numbers in the United States of America, Great Britain and Australia as well as an international number, so that you'll be able to call the one which is closer to your region.