Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your support requests will be attended to within maximum sixty minutes after the trouble ticket or email was received. If your issue requires further assistance from an admin, we will forward the support ticket or the email to the person in charge, in a timely manner and we will leave a comment to notify you that more time will be required for reaching a solution. And if you make use of the Managed Services package, any of the server administration tasks included there will be completed whenever you wish.

  • Top quality support service

  • An Exceptional Tech Support Service

  • We will be available to you 24/7 to respond to any queries that you may have about our Online Control Panel and any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need support tackling server administration procedures, examine our Managed Services package, which includes data backup disk storage space, Operating System updates every week, server monitoring and restarting services, as well as installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Online Control Panel was installed by default for each dedicated server. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of how–to articles have video versions which demonstrate all the operations that you can perform in a very illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each Online Control Panel section.