Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Online Control Panel you can find a detailed Help section featuring a variety of educational articles and commonly asked questions. They are contributed by our support team of expert technicians. Simply fill in your question and our intelligent platform will provide you with the most suitable answer.

  • Top quality support service

  • Tutorial Videos

  • We have compiled a collection of step–by–step video tutorials that detailedly demonstrate how you can deal with a typical problem connected to your hosting account. You will find the video lessons in the Help Center section.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 customer support service and include a 1–hour response guarantee. Our capable technicians will be online for you 7 days a week and will sort out any problem that you could chance upon within maximum 1 hour after the helpdesk ticket submission. In most instances, an answer will be given to you in less than 20 minutes.